Last updated: 12 Feb 2026
Welcome to Chabashira Tea Roastery (“Chabashira,” “we,” “our,” or “us”).
These Terms & Conditions govern your access to and use of our website:
and the purchase of products offered through our online store.
By accessing this website or placing an order, you agree to be bound by these Terms.
Chabashira specializes in premium Japanese matcha and roasted tea products.
We make every effort to ensure that product descriptions, images, and pricing are accurate. However:
Product colors may vary due to screen settings.
Flavor descriptions are subjective.
Availability may change without notice.
We reserve the right to modify or discontinue products at any time.
By placing an order, you confirm that:
You are at least 18 years old or legally capable of entering into binding agreements.
All information provided is accurate and complete.
All orders are subject to acceptance and availability.
We reserve the right to:
Refuse or cancel any order
Limit quantities
Cancel transactions suspected of fraud or misuse
If an order is canceled after payment, a full refund will be issued.
All prices are displayed in the applicable currency listed on the website.
Prices may change without prior notice.
Payments are processed securely via third-party payment providers. We do not store full credit card details on our servers.
Customers are responsible for any additional bank charges, currency conversion fees, or transaction fees imposed by their financial institution.
Shipping timelines provided are estimates and may vary depending on:
Delivery location
Customs processing
Courier delays
Force majeure events
Chabashira is not responsible for:
Delays caused by shipping carriers
Incorrect shipping addresses provided by customers
Customs duties, import taxes, or clearance fees
International customers are responsible for all applicable customs charges in their respective countries.
Due to the perishable nature of tea products, all sales are generally final.
Refunds or replacements may be issued only if:
The incorrect item was shipped
The item was damaged upon arrival
There is a verified quality defect
Claims must be submitted within 48 hours of delivery with photographic evidence.
Approved refunds will be processed to the original payment method.
Wholesale, reseller, collaboration, event, and Chadou presentation enquiries must be submitted via our official enquiry form.
Submission of an enquiry does not constitute approval of partnership.
Chabashira reserves the right to accept or decline business opportunities at its sole discretion.
All content on this website, including:
Logos
Branding
Product descriptions
Photography
Written content
is the intellectual property of Chabashira and may not be copied, reproduced, or distributed without prior written consent.
To the fullest extent permitted under Malaysian law, Chabashira shall not be liable for:
Indirect or consequential damages
Loss of profits
Business interruption
Delays beyond our control
Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.
Our products are food-grade tea products intended for beverage preparation.
Customers with allergies or dietary concerns should contact us prior to purchase.
Chabashira is not responsible for misuse of products.
Your use of this website is also governed by our Privacy Policy, available at:
http://chabashira.kyoto.jp/privacy-policy
These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
We reserve the right to update these Terms at any time.
Changes will take effect immediately upon posting on this page.
Continued use of the website constitutes acceptance of the updated Terms.
For enquiries regarding these Terms, please contact:
Chabashira Tea Roastery
Email: chabashira.ye@gmail.com
Website: https://chabashira.kyoto.jp
